We encourage our patients to ask a lot of questions, and we’re always glad when they do. We’ve listed below some of the questions that we most frequently receive, as well as brief answers to them. We hope they’ll help you get to know us and the treatments we offer. Please give us a call if you’d like more information on these or any other dental-related topics.

What makes you different from any other dental practice I can visit?

When you become a patient of our practice, we get to know you as an individual. Since our goal is to help you obtain and then maintain the best possible oral health, we take time to understand your dental history, assess your current dental health status, and think through the best options for your particular needs. We also make sure we equip you with the information you need to make wise and healthy choices for your own long-term dental health.

What do I do if I have an emergency during non-business hours?

You may send us a message during non-business hours using our Secure Messaging Center provided that you have set up an account with an id and password. Late-night messages may not get a response until the next morning.

Do you accept my insurance plan?

Our office is more than happy to work with any insurance company; filing insurance claims for you, and accepting direct payment. However, as the patient, you are ultimately responsible for your account, so it is always suggested that you check the particulars of your plan in order to anticipate your out of pocket expenses. We would be happy to answer any more questions you may have, simply ask one of our friendly and knowledgeable team members. We are here to assist you!

What precautions do you take to ensure patient safety?

Our entire practice team is well versed in state-of-the-art sterilization and disinfection techniques designed to ensure patient safety.  We practice Universal Precautions. This goes beyond wearing gloves and face masks to prevent passing germs; it includes a specialized sterilization center and a water filtration system, which guarantees a fresh, individualized, distilled water source for each patient.

How can I have whiter teeth?

There are a number of procedures available to help whiten your smile. Sometimes, our in-office bleaching process will provide the change desired. In other cases, porcelain veneers offer a more effective solution. The Doctors can help evaluate your potential for whitening your teeth, based on their current color and the causes of any discoloration. If you opt for the whitening process, you’ll find that our  in-office whitening is a quick way to brighten your smile.  We also offer custom trays and expertly applied gel produce expert results in just a few short sessions. Typically, this process results in teeth approximately 2 shades brighter on the dental shade chart. If you opt for veneer application, you’ll simply need a couple of appointments at our office.

How do I know when it’s time to come in for a check up?

An average, healthy adult person typically benefits from a professional cleaning and check up every six months. However, it’s tough to generalize because every mouth is different. Some people are prone to gum disease, bruxism, or other ongoing oral health concerns that require more frequent visits; others simply need a routine professional tartar removal at regular intervals. That’s why we’re so careful to check methodically and determine what kind of ongoing professional treatment will achieve your optimum dental health.

What about my children, at what age do they first see a dentist?

Early visits provide several advantages: they give us the opportunity to spot and prevent any potential oral health/dental problems; they can also give the child a positive, non-threatening dental office experience. That’s why we recommend parents bring their child in at or after the age of one, or at whatever age they’re most willing to communicate with an adult other than a parent.

What if I need to cancel an appointment?

In order to maintain a well-run office, we appreciate as much notice as possible for appointment cancellations. This enables us to work on other patients who need to be seen. A minimum of 24 hours notice is requested.  There is a $50 cancellation charge without 24 hours of notice.

What is your payment policy?

We offer several payment options to let you finance your oral health investment with ease.

• We accept American Express, Master Card, Visa, and Discover.
• If you would be more comfortable making monthly payments, we offer low or no interest financing plans through Care Credit. Apply online today at CareCredit.

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Here are some of the benefits you’ll receive with a loan from Prosper Healthcare Lending:

• Immediate decisions without affecting your credit!
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